Here at CMT-BIZ we strive to make every transfer or edit as close to perfect as humanly possible. However, sometimes mistakes are made. If there's a problem with your VCD, SVCD and or DVD or any other product that we can "make good," we would like the opportunity rectify the situation. Return it to us within 10 days, explain clearly about your concerns and will promptly correct our mistakes. Follow the RETURNS procedure above to bring to our attention any qualifying mistakes.

If the problem is caused by our error, the "make good" gesture, will be free of charge. If, however, the problem was caused by something that was beyond our control we will require you to pay us 50% of the nominal service fees, plus any priority shipping charges if applicable. An example of this could be, if you want us to change a title on the VCD, SVCD and or DVD that CMT-BIZ has rendered faithfully from your order, we would charge you 50% of the original cost of that VCD, SVCD and or DVD.

Other Considerations

CMT-BIZ reserves the right not to attempt to fix a problem if, in the opinion of our professional operators, the problem can't be fixed using our standard services and or technologies. If this is the case, you will be offered the option of retaining your original item as is, or returning it for a 100% refund.

CMT-BIZ reserve the right to withhold future services from our customers who abuse this satisfaction guarantee.