3. Do you convert
my reel-to-reel 8mm or 16mm roll film
to DVD?
CMT-BIZ unfortunately cannot convert reel-to-reel,
8mm or 16mm films. You can convert these
to videotape first and then send us the
videotape for transfer to DVD.
4. Is there any
chance of a discount if I place multiple
orders?
Yes, we would like to discuss multiple
orders with you on a case by case basis.
However, we define multiple orders that
exceed 2 hours in length, if your tape
is 2 hours or less, we already offer competitive
rates in the pricing section. If you have
a tape that is >2 Hours, please go
to the order page, and a representative
will contact you to discuss your requirements
in more detail.
5. Can I check
the status of my order?
At the moment we do not offer
automated status checking, however this
is currently under development. To check
the status of your order, please use the
e-mail link above and send an e-mail with
the subject as "Order Status and
the Order number we gave you". When
we dispatch the CD, a tracking number
from the courier will be e-mailed to you
for your convenience.
6. Do you offer
video editing services?
Yes, we do offer a video editing service,
however due to the complex nature of video
editing, it is very difficult to offer
a fixed price cost. If you are interested
in our editing service, or would like
to find out more, please go to the order
section and check the "Are you interested
in our editing service?" radio button.
7. Are all DVD
players compatible with your DVDs, VCD's
and SVCD's?
Our DVD's have been tested on a vast number
of Set-Top DVD players. Our existing customers
and DVD player manufactures have provided
us with feedback, this information has
been collated and provided on our compatible
DVD players table. If you recieve your
disc and it doesnt play, please contact
us with your order number, DVD manufacturer
and Model number information.
8. What is wrong,
my VCD, SVCD or DVD will not play in my
DVD player?
We encourage you to call your DVD manufacturer
to inquire about playing VCD, SVCD and
DVD+R formats in the machine.
9. What is wrong,
my VCD, SVCD or DVD disk will not play
in my personal, computer DVD player?
Please make sure that the Media Player
software is installed and opened on your
computer prior to playing the CMT-BIZ's
DVD. If it is, then please contact your
computer manufacturer to inquire about
playing DVD+R formats in the machine.
10. What is your
policy on copyrighted material?
CMT-BIZ will not accept submitted material
for conversion to VCD, SVCD or DVD for
which you do not have the rights to copy.
CMT-BIZ will not knowingly convert copyrighted
material to any format. You are responsible
for all your submissions. If CmT-BIZ discovers
that a customer has submitted copyrighted
material, we reserve the right to refuse
transfer. See our full Terms and Conditions
for details. Also available upon request.
CMT-BIZ uses a unique
screening mechanism that identifies and
rejects any MacroVision protected tape
from the conversion process. MacroVision
is an industry standard used by most major
video production houses to discourage
illegal duplication. Those tapes will
be returned to the customer with a note
of explanation and refund for the conversion
fee less any postage.
11. Can I send
in more than one tape per order?
Yes, CMT-BIZ accepts as many video tapes
as you care to send. If the total tape
time exceeds 1hour, remember to mention
this on the order.
12. How does CMT-BIZ
ensure the safety and privacy of my tape?
CMT-BIZ takes every precaution to ensure
that your home videos are secure and protected
at every stage. Your tapes are sent to
us via a courier of your choice. Human
operators process the tapes in an automated
environment with little intervention.
Viewing of the video only occurs during
our random quality control measure to
check on proper processing and copyright
infringements. We take the utmost care
in ensuring that your tape is secure and
kept confidential throughout the entire
process
13. What if my
tape will not fit on one (1) VCD, SVCD
or DVD?
You can expect to get at least 1 hour
of high quality footage onto 1 DVD, about
1 hour on VCD and 40 minutes onto SVCD.
If you have more 1 hour of video footage,
we will lower the video resolution to
fit into 1 DVD. We will only lower the
video quality up to VHS level only. If
we find that a second discs is required
to transfer all your source footage, then
you will be contacted and given the various
options.
14. How long does
it take to receive my DVD video?
Standard processing of the CMT-BIZ services
takes approximately 5-7 business days;
(please allow 2 weeks during holiday seasons)
however individual turnaround times may
vary. A priority service can be arranged
if you are in a hurry, however, this does
carry a 15% surcharge.
15. Can I order
duplicate VCD, SVCD and DVDs at the same
time as the first conversion?
Yes. You may order as many copies of your
original VIDEO CD/DVD at the time of the
order, and two week thereafter, after
which your source material will be deleted.
Each additional copy is only $10! So order
copies for your friends and family now!
